FAQ’s

 

  • How come the price is so high? Velvet Brand luxury footwear are priced higher to match with top designers in the same high end fashion category. Each design concept is actually designed here in the United States by Shantae S. Esannason and are custom, hand-crafted right in Italy. The Shoe Valley as it’s called , (LeMarche, Italy) is where popular high end brands are designed such as Chanel, Louis Vuitton, Christian Louboutin and now Velvet Brand. Great care and materials are used with each shoe and also comes with a custom shoe box. These all are Limited Edition and are great Collector’s Edition.

  • Can I buy direct from the manufacturer? Yes, you can access the direct link if you are interested in buying bulk orders, plan to resell the shoes online or in-store. This requires that you are an active VIP Exclusive Member.

  • How long will it take for my order to arrive? Being that the designer , Shantae is an AliveShoes Pro, orders are prepared and shipped priority, which will take up to 2-3 weeks. Be sure to keep this timeframe in mind if you are placing a time sensitive order. Each shoe is hand custom made to perfection.

  • Can I sell the shoes in my store or business? Absolutely, contact Shantae directly : shantaese@sseinspire.com to get started.

  • Can I join as a VIP Member? You can enroll according to your preference.

    • Trial: Free 14 days to see what it’s like to be an active Member

    • Monthly: $10, receive a $10 coupon for any footwear to apply towards purchase, access to updates, group access, invites to exclusive events

    • Quarterly: $30, receive a $20 coupon for any footwear to apply towards purchase, access to updates, group access, invites to exclusive events

    • Semi-Annual: $50, receive a $30 coupon for any footwear to apply towards purchase, access to updates, group access, invites to exclusive events, monthly gift

    • Annual: $80,  receive a $30 coupon for any footwear to apply towards purchase, access to updates, group access, invites to exclusive events, monthly gift, access to Velvet Brand Collection Page

    • Exclusive: $150,  receive a $30 coupon for any footwear to apply towards purchase, access to updates, group access, invites to exclusive events, monthly gift, access to Velvet Brand Collection Page, access to all new footwear before release. Also, opportunities to cross market with Velvet Brand.

Members will receive gift offers, giveaways to win a free pair of Velvet Brand and Members Only footwear designs and products. New monthly offers, sign up , and referral incentives may vary.

  • Do you offer a payment plan? Sure do! Velvet Payment Plan (VPP) is the best way to make increment payments to go towards purchasing any pair or pairs of Velvet Brand shoes. (Learn More)

    • Decide which shoe(s) you plan to purchase via VPP

    • Submit your first initial payment ($20 minimum)

    • Make payments according to your schedule.

There are no interest or fees associated. Pay the exact price of the shoe. Once the amount has been received in full, the order is placed and shipped. VIP Members have access to coupons to apply to each shoe purchase. Consider joining as a Member.

  • How much does shipping cost? Shipping is FREE. All shipping costs are included in the price, to make shopping more convenient.

  • Am I required to pay taxes on the shoes I purchase? In the State of New Jersey, there are no taxes applied to footwear. Taxes can however be applied to Shipping & Handling  costs.

  • Who can I contact about any other questions I may have? You are welcome to reach out to the designer at shantaese@sseinspire.com , if you just have basic questions please direct all inquiries to velvetalive5@gmail.com .

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